Help and contact

Email [email protected] with your store's address and, if it's about a document, the invoice or order number.

Get set up

1. Install InvoiceHop from the Shopify App Store and open it from your Shopify admin.
2. Go to Settings → Account and add your logo, company name, address, VAT number and, in France, your SIREN.
3. In Settings → Orders, choose when invoices are issued: when an order is created, paid or fulfilled, or by hand.
4. Pick a design in Templates and set its colors and fonts.
5. Optional: on Home, use Add to cart page to add the business details block to your theme, and add the download block to your thank-you and order status pages.

Common questions

An invoice shows the wrong buyer details

If it's still a draft, fix the details from the InvoiceHop block on the order page and the draft updates. If it's issued, credit it and issue a new one from the invoice page.

VAT was charged to an EU business

InvoiceHop applies reverse charge only when the buyer's VAT number is valid in VIES and the goods ship to another EU country. Shopify calculates the VAT charged at checkout, so mark business customers as tax-exempt in Shopify if you don't want VAT collected.

I reached my monthly limit

New invoices wait as drafts until the 1st of next month or until you change plan in Settings → Plan. Credit notes are never limited.

An e-invoice was rejected or not delivered

Open the invoice. The status shows the reason, such as a missing Peppol ID or SIREN. Fix it, then send the document again.